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Things to keep a close eye on when monitoring your signage system

Things to keep a close eye on when monitoring your signage system
4 min read

Monitoring your signage system is no easy task. There are a number of things to consider, all of which important. In our post, you will find how to check what’s displayed on a signage screen, get instant error notifications, customize your dashboard, and more. To help you ace your monitoring game, we have prepared an easy-to-follow guide with five tips. So, without further ado, let’s dive in.

How to monitor your signage system in 5 tips

Monitor firmware versions of your displays 

Over time, systems get cluttered and unexplainable bugs start to appear. To prevent this, we recommend regularly updating the firmware of your digital signage displays. With most CMSs, you will have to make the update manually either with a USB stick or the server. MagicINFO users can send the new firmware and the device(s) that fit the firmware will pick it up. Ultimately, this saves time from searching which firmware to send to which device. 


Run system and hardware maintenance 

We also strongly encourage you to run system and hardware maintenance regularly. This will help you catch issues before they escalate or cause serious disruptions. We know that this is not the most existing task that you can get to, but regularly cleaning your environment can optimize your workflow. 

In our blog with 6 tips for cleaning up your MagicINFO server, we advise MagicINFO users to start from the bottom with the existing playlists and schedules and work their way up to the content items. The software won’t allow you to delete content items because those might be still in publishing. So, you must first optimize your Schedule and Playlist sections, only then you can move the Content part. Feel free to delete any unused schedules and playlists to free up space for new ones. 

Another handy tip is to look at the content items in your account. MagicINFO users can find those on the Content page and filter them by size, in order to remove large files that are not in use. As a result, you will have a cleaner workstation and more free space for future projects. 

In our experience, it is best to upload files with sizes as small as possible. In our piece about the top 4 tips for using pre-built media content, we also mention that it is a good practice to upload files with a 1920x1080 pixel resolution in jpg, gif, bmp, mp4, mov, and mpg2 formats. You can also use Office files, PDF, Word, and PowerPoint files. 

We recommend you perform regular system and hardware maintenance, ideally one or two times a year. This will help you to maintain the system's health and optimize the system as a whole. If you don’t have the time or the means to monitor your signage system, we can organize a MagicINFO CheckUp for you. 


Set error notifications 

Allow us to paint a picture. You are working from your office, miles away from where your digital signage displays are installed. Something goes off and the screens are no longer functioning as they should. In the meantime, you are blissfully unaware of the situation, until someone reports to you.

Luckily, you can now get instant messages as soon as something out of the ordinary happens. We strongly recommend all MagicINFO users take advantage of the error notifications feature. As soon as the system detects an error, it sends an alert to a single dashboard and emails the account holders. Here, you can find instructions on how to set up error notifications on MagicINFO.


Monitor your connected signage displays

We have noticed that many of our clients use a mix of digital signage devices, such as LED and signage displays. Some customers even use multiple players. All of this could make monitoring your signage system a nightmare. It becomes especially difficult when you have to use many different tools. This is where MagicINFO and Samsung Remote Management come into play. 

MagicINFO supports all Samsung hardware, making monitoring much easier than with other CMSs. Furthermore, it allows you to manage your signage display network from a single location, meaning that you can send a range of commands to a group of screens at once. It is important to note that you can use the Samsung Remote Management tool as part of MagicINFO Premium or separately with other CMSs.

If you are using another CMS with Samsung Remote Management or MagicINFO premium, you can control your connected digital signage displays off-site. However, only MagicINFO users can take advantage of reporting features and see the number of times specific content has been shown on a specific device. If you use the Samsung Remote Management tool, then you will only have access to the remote management functions.

In terms of hardware, you can use Samsung Remote Management to check your connected display and take action if needed. This tool also offers you full control over the signage screen. It is important to note that, MagicINFO and Remote Management allow users to monitor only connected devices, not the entire digital signage network.


Customize your MagicINFO dashboard 

MagicINFO Dashboard

Finally, we recommend you customize your MagicINFO dashboard. By doing so, you can make sure that the features you use most often are easily accessible to you and your team. You can also set different notifications for specific users. For example, if you are responsible for the visuals on the displays, you can get alerts for content and playlist changes. Alternatively, if you monitor the hardware, you can set notifications for any changes in the device source.

In addition to that, you can also publish your dashboard on your own display, This will allow you to have a visual at all times. We won’t dive into much detail here because this is a long topic for another time. If this is something that interests you, please contact us and we would be more than happy to discuss the options with you. 

Last but certainly not least, we recommend you monitor things in the Dashboard like disconnected devices and server storage. You can combine this with error notifications and get alerts for any unpublished content, for instance.

If you'd like to have a complete guide on all things related to the security of your digital signage software, make sure to check out our pillar page covering this topic. 

We know that not all MagicINFO customers have the means or the time to perform these tasks themselves. This is why we offer MagicINFO Premium Cloud which includes monitoring and support services. Schedule a meeting with one of our MagicINFO experts and level up your monitoring game.

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