Share this
What is the MagicINFO Maintenance Fee?
Samsung Maintenance Service is sold through authorized distributors and resellers. However, MagicINFO users cannot purchase it directly from Samsung.
When a user purchases MagicINFO on-premise licenses from MagicInfo Services, they receive Technical Support, Access to Knowledge Hub, and Support for Past MagicINFO Versions. These are 3 out of the 4 components of the Samsung Maintenance Service.
However, the option for ‘Major Version Upgrade’ is not included in the price of MagicINFO on-premise from MagicInfo Services. Hence, the company (ScreenCom/MagicInfo Services) charges a one-time flat fee of 42 euros per premium connection to migrate clients from MagicINFO On-premise V6, V7, or V8 to MagicINFO On-premise V9.
For example, if a client has a Premium license and has 13 connections to it then it needs 13 Maintenance keys, each worth 42 euros.
What does MagicInfo Services offer to MagicINFO Premium on-premise users
Included in the price of the MagicINFO Premium on-premise license
-
Technical Support
The Service can assist in troubleshooting for MagicINFO. Samsung will provide a resolution, steps towards a resolution, workarounds, configuration changes, or a remote session in accordance with the customer’s available support environment. Samsung assumes no responsibility for data loss when asked to assist a customer with the remote session.
-
Access to Knowledge Hub
The Service provides access to the MagicINFO Knowledge Hub which is an extensive library of technical documents for MagicINFO. This Knowledge Hub is designed to help customers to resolve issues on their own quickly without opening a case and provides helpful technical and general information regarding the MagicINFO software.
-
Support for Past MagicINFO Versions
Samsung will make commercially reasonable efforts to support past MagicINFO versions up to 3 years from its original release date or Samsung’s official version support termination date, whichever comes first.
Maintenance license key available for an extra fee
If a customer has purchased MagicINFO Premium on-premise license from MagicInfo Services and wants to upgrade from MagicINFO On-premise V6, V7, or V8 to MagicINFO On-premise V9, then they must purchase a Maintenance license key for each connection.
Maintenance license keys are not required for MagicINFO Lite on-premise users.
The charge also does not apply to MagicINFO Cloud users.
Not included in the service
- Services that are not described within the service coverage described above
- System administrator functions that are the customer's responsibility including, but are not limited to:
- Installation/configuration/testing/tuning of third-party applications or products
- On-site technical support
- Hardware repair and replacement request service
- MagicINFO versions that fall outside the scope described in 2-1. (4)
- Backup and restoration of the customer's system(s) and related data
- Management of customer-tailored parameters
- Creation/modification of scripts that are unique to the customer's environment
- Product training including customized operational/technical procedures
- Custom programming or custom application development for the customer
- Services related to application software support, database implementation, data archiving, and recovery
- Services issues resulting from the following causes:
- Negligence, misuse, or abuse by the customer or any third party;
- failure to operate equipment in accordance with Samsung’s recommended specifications;
- failure to perform regular preventive maintenance activities;
Share this
- Signage strategy (69)
- Content management (49)
- Content creation (41)
- Solutions (41)
- Device management (31)
- Content automation (29)
- Hardware (28)
- Getting started (26)
- Server management (25)
- Software (18)
- MagicINFO Explained (17)
- Security (14)
- Company and services (8)
- Blog Post (7)
- Content design (7)
- User management (5)
- Data management (3)
- Digital Signage Strategy (3)
- Innovations in digital signage (3)
- Government (2)
- MagicINFO Cloud (2)
- AI (1)
- Consumer Experience in retail (1)
- Digital Signage in Retail (1)
- LOOKBEYOND Topics (1)
- oktober 2024 (1)
- september 2024 (1)
- augustus 2024 (2)
- juli 2024 (3)
- juni 2024 (3)
- mei 2024 (6)
- april 2024 (4)
- maart 2024 (5)
- februari 2024 (3)
- januari 2024 (4)
- december 2023 (4)
- november 2023 (4)
- oktober 2023 (5)
- september 2023 (3)
- juli 2023 (5)
- juni 2023 (8)
- mei 2023 (9)
- april 2023 (8)
- maart 2023 (9)
- februari 2023 (7)
- januari 2023 (8)
- december 2022 (5)
- november 2022 (7)
- oktober 2022 (9)
- september 2022 (6)
- augustus 2022 (8)
- juli 2022 (6)
- juni 2022 (6)
- mei 2022 (7)
- april 2022 (2)
- maart 2022 (3)
- februari 2022 (1)
- januari 2022 (4)
- december 2021 (2)
- november 2021 (4)
- oktober 2021 (4)
- september 2021 (6)
- augustus 2021 (3)
- juli 2021 (6)
- juni 2021 (3)
- mei 2021 (3)
- april 2021 (3)
- maart 2021 (4)
- februari 2021 (3)
- januari 2021 (3)
- december 2020 (4)
- november 2020 (3)
- oktober 2020 (2)
- september 2020 (3)
- augustus 2020 (2)
- juli 2020 (3)
- juni 2020 (3)
- mei 2020 (1)
- april 2020 (4)
- maart 2020 (3)
- februari 2020 (2)
- januari 2020 (3)
- december 2019 (2)
- oktober 2019 (2)
- september 2019 (1)
- juni 2019 (3)
- mei 2019 (1)
- april 2019 (1)
- maart 2019 (3)
No Comments Yet
Let us know what you think